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Privacy Policy
Introduction
Pronto IT Solutions welcomes you to our website and appreciates your interest in our services. Pronto IT Solutions respects your right to privacy and has created this privacy statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online and how that information is used. This Privacy Policy demonstrates our firm commitment to data security, with the protection of your privacy as our primary concern. In general, the Pronto IT Solutions website can be visited without visitors having to identify themselves or reveal their personal information. By accessing or using the Pronto IT Solutions website, you agree to our Legal Terms as outlined in our Terms and Conditions document. The following discloses our information gathering and dissemination practices for the www.pronto-its.co.za domain.
 
1. Links to non-Pronto IT Solutions websites
The Pronto IT Solutions website provides links to third-party (external) websites for your convenience and information.  Pronto IT Solutions does not control those sites or their privacy practices and cannot be held responsible for the privacy practices or the content of such websites.

We encourage you to review the privacy policy of any company before submitting your personal information,because the personal data you choose to give to unrelated third parties is not covered by the Pronto IT Solutions Privacy Statement.
 
2. Types of information we collect
This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.

Personal information
Personal information is information that is associated with your name or personal identity.  The Pronto IT Solutions website contains a number of registration, subscription and transaction forms, as well as online surveys and competitions, which might require users to provide their contact information (e.g. name and e-mail address) and demographic information (e.g. postal code, age, or income level).

The types of personal information you provide to us on these pages may include name, surname, physical address, postal address, phone numbers, e-mail address, user IDs and passwords, contact preferences, educational and employment background and general information.

Use of personal information
The personal information gathered from the above mentioned forms will be used by Pronto IT Solutions to send you information about new product launches, special offers, industry and company related news or to contact you when necessary. Users may ‘opt out’ of receiving future communication of this nature.

Pronto IT Solutions uses personal information to understand the needs and interests of our visitors better.  Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with Pronto IT Solutions and in conformity with the provisions of the Electronic Communications and Transactions Act 25/2002.  We take the trust you place in us very seriously and will therefore not disclose your personal information to others.

Non-personal information
Non-personal information is gathered automatically when you visit our website and is stored for use in our system.  Non-identifiable information includes all data relating to usage and service operations that are not associated with a specific personal identity.  Pronto IT Solutions collects and analyzes non-personal information to evaluate how visitors use the Pronto IT Solutions website. Use of non-personal information

The non-personal data we collect is used for aggregate reporting and may include the pages visited on the Pronto IT Solutions website, unique URLs visited within www.pronto-its.co.za, browser type and IP address.  We use your IP address to help diagnose problems with our server, to administer our website and to gather broad demographic information. Most non-personal data is collected via cookies or other technologiesfor data analysis and personalization services.
 
3. Children's privacy
Pronto IT Solutions is committed to protecting the privacy rights of children and we encourage parents and guardians to take an active role in their children's online activities and interests.  Pronto IT Solutions does not knowingly collect information from children under the age of 13 and does not target its website to children under 13.
 
4. How we use your information
Pronto IT Solutions uses your personal information to provide you with services and to help us understand your needs and interests better. Specifically, we use your information to communicate with you, to provide service and information, to update you on services, information, promotions, competitions, launches, product information and to personalize promotional offers.

Occasionally we may also use your information to contact you for market research regarding Pronto IT Solutions products or services.

Personal data collected online may also be combined with information you provide Pronto IT Solutions through other sources such as dealer registration, call centres or public events such as trade shows or seminars.

Non-personal data is aggregated for reporting about the usability, performance and effectiveness of the Pronto IT Solutions website and is used to improve
 
5. Who we share your information with
Pronto IT Solutions will not sell, rent or lease your personal information to others.  Pronto IT Solutions shares customer information across Pronto IT Solutions business entities and companies working on our behalf, but only as described above in "How we use your information".

Pronto IT Solutions contracts third-party service providers and suppliers to deliver complete products, services and customer solutions.  Suppliers and service providers are required to keep the information received on behalf of Pronto IT Solutions confidential and may not use it for any purpose other than to carry out the services they are performing for Pronto IT Solutions. These service providers may change or we may contract additional service providers to better accommodate our customers.  Pronto IT Solutions will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.
 
6. Your choices
Pronto IT Solutions gives you the choice of receiving a variety of information that complements our services.  You can subscribe to or unsubscribe from receiving certain product-specific information and general Pronto IT Solutions marketing communications.  Pronto IT Solutions communications may include new product information, special offers or an invitation to participate in market research.
 
7. Non-subscription services
Pronto IT Solutions will not use your personal information for a purpose other than the one stated when you provided your data. Examples of unrelated uses include sending communications about special offers, product information and marketing messages. You can, however, choose to opt out of receiving non-subscription communications that you have expressly requested, such as e-mail newsletters, software updates, etc.
 
8. One of the following methods can be used:
  • Select the "unsubscribe" link on the e-mail received to be unsubscribed automatically
  • Contact Pronto IT Solutions to unsubscribe
  • Contact the web master to unsubscribe
 
9. Keeping your information secure
Pronto IT Solutions is committed to protecting the information you provide us.  To prevent unauthorized access or disclosure, to maintain data accuracy and to ensure the appropriate use of the information, Pronto IT Solutions has appropriate managerial procedures in place to safeguard the information we collect. All information presented on this website is copyrighted by Pronto IT Solutions and cannot be reproduced without written consent from Pronto IT Solutions.
 
10. Changes to this Statement
If there are updates to the terms of Pronto IT Solutions’s Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it and what choices you have.  For material changes to this Statement, Pronto IT Solutions will provide notification to affected customers by e-mail notification or through a notice on our website.
 
11. Contacting us
We value your opinions. If you have comments or questions about our privacy policy, please send them to the e-mail address or write to us at the following address:

Postal address:
PO Box 65165
Pretoria
0165

Tel: (+27 12) 484 9200
Fax: (+27 12) 347 9678
E-mail: info@pronto-its.co.za

  • A URL (Uniform Resource Locator) is the global address of documents and other resources on the World Wide Web.  For example, www.pronto-its.co.za is the URL for Pronto IT Solutions home page..
  • An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (TCP/IP) network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
  • A "cookie" is a small data file transferred by a website to your computer's hard drive. Pronto IT Solutions sends cookies when you surf our site, request or personalize information or register yourself for certain services. The cookies used on our site do not give us access to your personal information. We use the cookies to identify your computer. Most browsers automatically accept cookies by default, but you can usually refuse cookies or selectively accept certain cookies by adjusting the preferences in your browser. If you turn off cookies, there may be some features of our site that will not be available to you and some web pages may not display properly.
 
© 2006 Pronto IT Solutions .  All Rights Reserved.
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